October 2022 CGIB News

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Dear Subscriber,

Here we are...into October, back to CGIB "in-person" events, sales are picking back up (did they let up?), and educational events across the country are back full force (and always lots of on-line CE content with BCC).

I highlight the eduction and CE for a specific reason. The Ontario regulator (FSRA) has been quite "active " over the past year. They have issued new guidelines around CE credits that would disallow credits for anyone speaking that is licensed (e.g. when I ask you to speak or be on a panel), and also from repeating the same seminar. 

FSRA has entered a whole new level of audits on both CE and how you run your practice in an effort to "assess and validate agents’ compliance with legal duties". This goes way beyond CE credits, but can also ask for privacy, disclosure, and anti-money laundering documents, but does not stop there. Communications with clients can be demanded to ensure you place their needs first, are following their directions etc.

There are no longer any breaks in hours for health issues, or really any reason. It's never been in the regulation (to allow exceptions) but they were made from time to time. The take away? Don't leave CE to the last minute.

Lastly, as Blake and others have pointed out. If you try and renew your license in a timely manner but still have a few more credits to go (like next weeks CGIB seminar, you can NOT renew your license until they are complete... and then you can renew.

Dave
 
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OUR EVENTS

I am pleased to be releasing the Canadian Group Insurance Brokers & Business Career College podcast called The Navigator.

This will be a regular event sharing and discussing on all things group benefits focussed.A huge thanks to Jason Watt (he/him) CD CLU of BCC for making this possible. Jason not only came up with the idea, the name, and the format, but he’s also handled all the back end tech work required to bring this to fruition. His dedication to advisor education is like no one else’s. Jason, please keep making us all better at what we do.

Watch our newsletters and website for upcoming episodes and details. 
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CGIB COFFEE CHATS

Coffee chats are like a virtual breakfast. Log in, ask questions, share problems, seek solutions and talk about what's on your mind.  Best done from a computer, with a camera and a microphone. No CE credits, but also no cost, just show up.

Tuesday October 11th @ 2pm (EST) - SPECIAL WEBINAR
An explanation of the CRA Personal Service Business Designation & why you need to know about it.

Thursday October 13th @ 2pm (EST)
Tuesday November 1st @2pm (EST)
Tuesday November 15th @2pm (EST)

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BREAKFAST MEETINGS
CGIB no longer runs the breakfast meetings, but supports the initiative of the volunteers that do.

Please find the details for your closest location below.
Ajax, Cambridge, Edmonton, London, Markham, Oakville, St Catherines, Toronto, Vancouver Island, Windsor or the Virtual National Meeting

Please contact the event champions to be added to their lists, and receive more info.  https://cgib.ca/breakfast-meetings
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Upcoming CGIB Events:

Book your spot for these upcoming events  HERE.

Toronto Seminar - Wednesday October 5th
Paramount Event Venue - Vaughan
  • Know Your (Group) Client - Robert Crowder
  • Selling on Value, not just Price - Dave Patriarche
  • Changes in the Dental space in Ontario - Dr. David Stevenson
  • Disability Cases Gone Wrong - David Share

Calgary Seminar - Tuesday October 18th
Best Western Calgary Plaza Hotel
  • Selling on Value, not just Price - Dave Patriarche
  • Employment Law update - Shane King
  • Concerning trends in benefits - Dave Patriarche
  • Ethics in Group Benefits - Jason Watt

Vancouver Seminar - Thursday October 20th
Sandman Signature Vancouver Airport
  • Selling on Value, not just Price - Dave Patriarche
  • Employment Law update - Cameron Wardell
  • Concerning trends in benefits - Dave Patriarche
  • Building a practice, being approached, and then merging.
  •    Is there life after? - Derrek Quon
 
GET ON SLACK

The CGIB SLACK channel is a great place to pose questions, share info and learn a ton from your fellow members. 
 
The info and discussions that are posted there are unlike anywhere in the industry. Sadly, about 15% of CGIB members are still missing out on all the info being shared. Others have not taken a look at all the documents, videos and information available in MEMBERS ONLY to make their life easier. 

NOTE TO ALL SLACK USERS: We now have 40+ channels in Slack to handle different topics. Please take a moment to add these channels to your menu. To do so, just click on the + next to Channels on the top left.  
Browse the channels and then click JOIN to add each of them. By doing so you won’t be missing some really great info.
 
SUGGESTED READING

We think the information contained below is of great value and encourage you to read the articles and check out the events that interest you.  In most cases, these articles and events are not run by CGIB, so please contact the organizers for more information. We take no responsibility for the websites, events, organizations or their content.
Suggested Reading:















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PRIVATE HEALTHCARE REJECTED BY CANADIANS
Staffing shortages and experiences of poor care across the country are fueling the debate about healthcare privatization. Data from the Angus Reid Institute finds half of Canadians reject the idea of more private care and another half less certain. It shows 32 per cent say that more private care would improve the healthcare system, while 18 per cent are not sure where they stand in this discussion. This idea receives plurality support in both Saskatchewan (43 per cent) and Quebec (40 per cent), suggesting the conversation may continue to heat up provincially, if not federally. Ontario has highest levels of opposition at 57 per cent. In any case, 61 per cent of Canadians are concerned about the future of healthcare saying care in their community is poor or terrible currently. While 39 per cent report the opposite, concerns about bigger issues including doctor (87 per cent) and staffing shortages (94 per cent) and wait times for surgeries (92 per cent) and emergencies (93 per cent) are near-unanimous.

LIFE INSURANCE REDUCTION UPHOLDS LIFE INSURANCE GRIEVANCE
An Ontario labour arbitrator has upheld a grievance challenging the reduction of life insurance coverage for employees who die after having reached age 65. A Hicks Morley ‘FTR Now’ says it found the relevant provision of the insurance policy had not been incorporated into the collective agreement. In the same decision, the arbitrator dismissed two policy grievances challenging the termination of long-term disability (LTD) insurance at age 65, finding that the carve outs for age-based distinctions in provincial employment and human rights legislation are reasonable limits on employees’ rights to equal treatment under the Canadian Charter of Rights and Freedoms. The decision to award full, unreduced life insurance benefits after age 64 serves as a reminder to employers of the importance of reflecting the limits of insurance policy coverage in the collective agreement itself, as well as of the need to clearly communicate such limits with employees and their unions. Where the underlying insurance contract provides for less extensive coverage than what an employer has agreed to provide, the employer could find itself responsible for the difference. In the context of life insurance benefits, this liability can be particularly significant. However, the decision to uphold a cut-off of LTD at age 65 will give some comfort to employers. The reasoning that the legislative carve-outs permitting age-based distinctions in health, dental, and life insurance benefits were contrary to the charter does not necessarily apply to LTD coverage. This is a helpful decision for employers with similar ongoing complaints or grievances. However, the decision highlights the importance of presenting strong evidence in support of the distinction, including details of the circumstances of the particular workplace.

ORGANIZATIONS BRACED FOR HEALTHCARE INCREASE
U.S. organizations should brace for increased healthcare costs in 2023. An International Foundation of Employee Benefit Plans survey shows corporate employers project a median increase of 7.5 per cent for medical plan costs. The primary reasons contributing to a rise in healthcare costs include catastrophic claims, utilization due to chronic health conditions, utilization due to delayed preventive/elective care during the pandemic, medical provider costs, and specialty/costly prescription drugs. “As we look back at data over the last 18 months, the trend suggests that delaying routine care has resulted in poorer health and well-being, in turn leading to increased claims for both chronic and catastrophic conditions,” says Julie Stich, vice-president of content at the foundation. To manage costs for 2023, employers will use purchasing/provider initiatives (e.g., telemedicine, price transparency tools, centres of excellence, healthcare navigators/advocates, coalitions, quality initiatives), cost-sharing initiatives (e.g., deductibles, coinsurance, copays, premium contributions), utilization control initiatives (e.g., prior authorization, case management, disease management, nurse advice lines), and plan design initiatives (e.g., dependent eligibility audits, high-deductible health plans, wellness initiatives, spousal surcharges/carve-outs). “It is interesting to note that employers are open to a wide range of options to best manage increased costs,” says Stich. “The tight labour market has made many employers hesitant to increase employees’ portion of the benefit cost coverage. A combination of value solutions may be an ideal cost management technique for many organizations.”

September 26, 2022
Shortages Impact Public Drug Plans
Shortages were reported for 29 per cent of the medicines sold in Canada in 2019/20. However, 91 per cent of drug shortage reports impacted multi-source, non-patented drugs where substitutions from another manufacturer were possible, says the Patented Medicine Prices Review Board (PMPRB) ‘Drug Shortages in Canada and their Impact on Public Drug Plans, 2017/18 to 2019/20’ report. Accordingly, only a fraction of shortages was associated with a steep decline in the number of public drug plan beneficiaries with claims. These findings provide important context, but are not intended to downplay the detrimental impact that some shortages can have on individual patients and the healthcare system, particularly when substitutions are not possible or when variations in strength or dosage form are not interchangeable, it says. Over half (55 per cent) of the drug shortages reported were resolved within three months of their onset. About three quarters of shortages (74 per cent) were updated to ‘resolved’ within six months. Shortages of patented and single-source non-patented medicines were resolved faster than those of multi-source non-patented medicines. Most shortages do not significantly disrupt spending patterns for public plans.
 

That might be true, but it’s worth being clear about it.

Not that good for who?

If you mean to say, “I don’t like it, it doesn’t appeal to me,” then that’s what you should say.

If, on the other hand, you have enough expertise and domain knowledge to say, “I understand what has appealed to the audience you’re trying to serve, and this isn’t going to work.”

The first is easy, and perhaps not that helpful.

The second is priceless, but are you sure?

My Take on Seths Post

Put another way...Ask questions and listen to your clients.  They may have had experiences you don't know about. They may not be saying they don't like you...jus that they don't like what you're proposing. It may be that they don't understand it, have tried it before or something altogether different, but thoughtful questions will draw that out.
 
EDUCATIONAL EVENTS

ONLINE CE CREDITS

Looking for benefits dedicated online CE courses? Want to provide your admin and support staff with basic knowledge? Want to dig into something more detailed for your benefits/insurance business?
 
Business Career College (BCC) has an extensive catalogue of online CE courses with a number of group benefits specific courses covering topics ranging from contractual concerns, plan designs, and underwriting requirements, to product specifics and integration with government benefits. Courses consist of narrated videos with short, online quizzes.
 
The full catalogue includes over 60 courses, podcasts, and videos covering topics from the world of insurance, investments, financial planning, taxation, and ethics with a focus on technical content and real-world application. Courses are accredited for the maximum categories of credits and can include provincial Life and A&S credits, FP Canada, Advocis, and more!
 
Use code CGIB on registration for your first three months free!  
 
When It Comes to Your Benefits Plan, Small Changes Can Mean Huge Savings.
 
Do you know that introducing biosimilars onto your drug plan can result in cost savings, which can then be reinvested back into your plan?

Join Uchenwa Genus, Senior Director of Drug Plan Solutions with the Health Solutions Team at Shoppers Drug Mart, as she explains the differences between originator biologics and biosimilar drugs and how plan administrators can get the greatest value from their plans.

Uchenwa shares how organizations can see significant savings by prioritizing biosimilars on their drug plan formulary. It all comes down to helping plan administrators pick the right drug, for the right plan member, at the right cost, at the right time.

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Group Benefits in a Post-Pandemic World

Register now!Our Group Benefits Advisor Roadshow returns to a city near you this fall. Take advantage of this opportunity to:
  • Learn about the forces shaping our industry;
  • Network with your peers; and
  • Earn CE credits.
Agenda

A New Era of Drug Inflation? More Risks . . . More Opportunities
A “perfect storm” of drug trends is unfolding, and every major overall drug trend variable is accelerating. This session will focus on practical and actionable insights, illustrate several “low hanging fruit” opportunities, and support our advisor partners in assisting plan sponsors to navigate drug risk volatility.  
Speaker: Martin Chung, Assistant Vice President, Strategic Health Management, Equitable Life

What is Normal? Disability Management in a Post-Pandemic World*
The last two years have brought profound changes in the workplace. Those changes have had a significant impact on the nature of disability and how it is managed. This presentation will look at the new age of disability management. What's the same? What's different? And how can advisors help their clients navigate this new "normal"?
Speaker: Maureen Long, Group Claims, Disability and Administration Vice-President, Equitable Life
 
Tools for Building an Effective Employee Mental Health Program
The pandemic had a profound impact on Canadians’ mental health, and employers are looking for ways to support their employees. This presentation will look at some of the tools and resources employers can include in their workplace mental health program. The presentation will focus on Online Cognitive Behavioural Therapy (iCBT) – what it is, how it works, the clinical evidence behind it, and how it can help employees struggling with anxiety, depression and other mental health issues.
Speaker: Homewood Health

* The Vancouver Roadshow at the Delta Burnaby will feature a different presentation and speaker, as this topic was presented during our June Forum. See registration page for session details.
Register

Click on a city below to register.

Ottawa  Tuesday, Oct. 4
Infinity Convention Centre
 
London  Wednesday, Oct. 5
Delta Hotels London Armouries
 
Kitchener  Thursday, Oct. 6
DoubleTree By Hilton Kitchener
 
Markham  Wednesday, Oct. 12
The Thornhill Golf Club
 
Oakville  Thursday, Oct. 13
Oakville Conference Centre

The sessions start at 8:30 am and run until 11:30 am. Breakfast is served beginning at 7:45 am.
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BENEFIT ISSUES TACKLED
Benefits and Pensions Monitor Meetings & Events’ ‘The Future of Benefits’ will tackle issues from obesity to disability management. Nicole Ardiel, an employee benefit advisor and workplace obesity advocate, will ‘Rethink Obesity: Why It Should Matter for Your Workplace.’ She will discuss how obesity is a chronic complex disease and how it can impact the health of employees and businesses. ‘Disrupting the status quo to transform employee benefit programs’ is the focus of a discussion with Adam Kelly, executive vice-president and chief commercial officer at CloudMD. He will explain how a connected care model can benefit employers and employees and provide an understanding of a stepped approach to mental health and chronic conditions in the workplace. Rebecca Smith, director of group life and disability services at Medavie Blue Cross, will examine ‘Return to Health, Return to Work: A Focused Approach to Disability Management.’ She will provide a focused approach to disability management, including a look at some of the tools and solutions available to support employees while they remain at work. It takes place October 13.

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PHARMACY PRACTICE FUTURE DISCUSSED
CPBI Pacific will discuss the ‘Future of Pharmacy Practice: the pharmacist’s role in enhancing the health of your employees.’ Deloitte’s George Van Antwerp, pharmacy of the future leader, and Greg Myers, specialist master consultant, will look into the future role of the pharmacist and how technology and artificial intelligence can enhance the future pharmacist to deliver better healthcare. It takes place October 13. Information is at https://www.cpbi-icra.ca/Events/Details/Pacific/2022/10-13-Future-of-Pharmacy-Practice-the
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Tuesday, October 18, 2022  10 a.m. (ET) / 11 a.m. (AT)
 
Did you know? 72% of working Canadians employed by a small business would leave their current jobs for one that offers a health benefit package— something they don’t have in their current workplace. That’s a key finding of a survey recently commissioned by Medavie Blue Cross to take the pulse of small business employees and their employers on the relationship between health benefits and workplace wellbeing.

Join us for a special webinar when we share results of our research plus enhancements we have made to our Benefits for Small Business product. Get in the know and grow your business by discovering how you can help small businesses (2-10 employees) meet their objectives with an affordable, flexible and sustainable solution that helps build healthy, productive workplaces.
Not able to attend? Register anyway and we’ll send you a recording of the webinar to watch later on-demand.
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The 2022 Healthy Outcomes Conference is an in-person event in Toronto on Oct. 17-18 intended for employers to exchange ideas, best practices and tools for achieving improved employee health outcomes and enhanced organizational performance.

The event will include several panels featuring leading employers and industry thought leaders discussing the trends and topics that matter most today. The winners of the 2022 Workplace Benefits Awards will also be announced throughout the day. We hope you will join us. 

KEYNOTE SESSION: 

Linda Duxbury - TORN BETWEEN WANT AND REALITY: HYBRID WORK AND WORK-LIFE BALANCE 

More than two years after many employees started working from their homes, both employers and employees are talking about how they want to work post-pandemic. However, few are factoring work-life boundary preferences into the discussion. Research in this area has shown employees use two different approaches — segmentation and integration — when attempting to balance work and family. This session will use data from the 2020-23 Employee Wellbeing in Times of COVID-19 study to review the relationship between boundary management preferences, work-life balance and employee well-being, outlining the implications for employers and employees as they seek a balance between what they want and what’s actually best for them. 

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Save the date for this 10th Anniversary Edition of the World-famous Canada Sales Congress

This years’ CSC will be an in-person event on Wednesday, October 26, 2022, at the Toronto Congress Centre.For this special 10th anniversary edition of the CSC, we will feature some of the top speakers from previous Canada Sales Congress events, along with inspiring first-time speakers!

This “best of the past and best of the future” approach will be showcased under the theme All-Stars and Rising Stars.Get the ideas that made these top advisors stars so you can be one too.

Discover how to “Aim for the moon so if you miss you still end up among the stars”!

Mark October 26 in your calendar:
Apple   Google   Office 365   Outlook   Outlook.com   Yahoo
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DRUG PLAN MANAGEMENT EXAMINED
CPBI Saskatchewan will examine ‘Drug Plan Management.’ Peter Ricci, manager of pharmacy programs at Co-operators, will provide an overview and commentary on topics such as national pharmacare, the Canadian pharmacy landscape, biosimilars, and cost control management. It takes place October 27. Information is at https://www.cpbi-icra.ca/Events/Details/Saskatchewan/2022/10-27-Drug-Plan-Management
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CONFERENCE EXAMINES BENEFITS
The 2022 International Foundation of Employee Benefit Plans’ ‘55th Annual Canadian Employee Benefits Conference’ will look at topics such as putting risk analysis to good effect, funding benefit plans properly, and the aging workforce and its impact on benefit plans. Speakers include Hugh Wright, a partner at Miller Thomson; Karen DeBortoli, a principal at Buck Canada HR Services; and Judy Plotkin, vice-president of health solutions at People Corporation. It takes place November 20 to 23 in New Orleans, Louisiana.

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Benefits Canada’s Face to Face Drug Plan Management Forum has been running for over 17 years and is the industry’s most popular drug benefits conference.

December 6, 2022 - Sheraton Centre Toronto

This year, attendees can look forward to being back in-person and face to face! Join us to learn about fresh drug plan design insights, including a new drug launch panel and a full day of educational sessions presented by industry experts.
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Need help? Have questions? Looking for something?

Reach out to CGIB - Dave Patriarche - dave@cgib.ca - 905-886-9203

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